Privacy Policy
We value your trust. This policy explains how we collect, use, and protect your personal data across our services and online store.
1. Introduction
Welcome to PowerFlow Electric & Plumbing ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL] and make purchases from our online store.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you register, place an order, contact support, or subscribe to communications. This may include:
- Full name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely — we do not store card numbers)
- Username, password, and account preferences
- Order history and purchase records
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data:
- IP address and approximate geolocation
- Browser type, version, and device information
- Pages visited, time spent, and clickstream data
- Cookies, web beacons, and similar tracking technologies
2.3 Information from Third Parties
We may receive information from social media platforms (if you use social login), payment processors, advertising partners, and fraud prevention services.
3. How We Use Your Information
Fulfilling orders, sending confirmations, managing returns, and verifying identity to prevent fraud.
Creating and managing your account, enabling order history, and providing password recovery.
Responding to inquiries, resolving complaints, and improving our support processes.
Sending promotions and newsletters with your consent. Unsubscribe at any time.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Here's an overview of the types we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Shopping cart, login sessions, security | Session |
| Analytics | Website traffic analysis (e.g., Google Analytics) | Up to 2 years |
| Marketing | Targeted ads and campaign tracking | Up to 1 year |
| Preference | Remembering your settings and language | 1 year |
5. Sharing Your Information
5.1 Service Providers
We share data with trusted vendors who assist in operating our services:
- Payment processors (e.g., Stripe, PayPal)
- Shipping partners (e.g., FedEx, UPS, DHL)
- Email marketing platforms (e.g., Mailchimp, Klaviyo)
- Analytics providers (e.g., Google Analytics)
- Cloud hosting and IT infrastructure providers
5.2 Legal Obligations
We may disclose information if required by law, court order, or government authority, or to protect rights and prevent fraud.
5.3 Business Transfers
In the event of a merger or acquisition, your personal information may be transferred as part of that transaction. We will notify you of any such change.
6. Data Security
We implement the following security measures to protect your information:
- SSL/TLS encryption for all data transmissions
- PCI-DSS compliant payment processing
- Two-factor authentication for admin access
- Secure, access-controlled servers
- Regular vulnerability scanning & audits
- Routine security patching and updates
7. Data Retention
We retain your personal information for as long as necessary to fulfill the stated purposes and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Account data | Active + 3 years after closure |
| Order & transaction records | 7 years (legal & accounting) |
| Marketing consent data | Until withdrawn or 3 years inactivity |
| Analytics data | Up to 26 months |
You may request deletion of your personal data at any time, subject to certain legal retention requirements.
8. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
9. Children's Privacy
Our website and services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children without parental consent.
10. Third-Party Links
Our website may contain links to third-party websites, social media platforms, and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
12. Regional Privacy Rights
EU Users (GDPR)
If you are located in the EEA, you have rights under GDPR. Our legal bases for processing include: contract performance, legal obligations, legitimate interests, and consent. You may lodge a complaint with your local data protection authority.
California (CCPA)
California residents have rights to know, delete, and opt-out of sale of personal data (we do not sell data), and the right to non-discrimination. Submit requests to [privacy@yourcompany.com].
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of material changes by:
- Posting the updated policy with a revised "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
Have questions or privacy requests? Our team is ready to help.